Refund policy

Return & Refund Policy

Last updated: July 24, 2026

Thank you for shopping with Jack By Faith. Each item is made to order, so we do not accept returns or exchanges for incorrect size, color, or change of mind. Please carefully review the size chart before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery at besidestillwaters.official@gmail.com

Please include your order number and clear photos of the issue. If the issue is confirmed, we will provide a replacement or refund at no additional cost to you.

Wrong Size or Change of Mind

Because our products are made to order, we cannot accept returns or exchanges due to choosing the wrong size, color, or simply changing your mind. Please check the sizing information carefully before ordering.

Lost Orders

If your order appears to be lost in transit, please contact us at besidestillwaters.official@gmail.com and we will help investigate the shipment.

Refunds

Approved refunds will be sent to your original payment method. Processing times may vary depending on your bank or payment provider.

Contact

If you have any questions about your order or this policy, please contact us:

Email: besidestillwaters.official@gmail.com